Last updated: August 8, 2026

This Shipping Policy explains how PlantKeep processes and delivers orders placed through https://plantkeep.shop/.

1. Shipping Locations

We currently ship to eligible addresses within the United Kingdom only. We do not currently offer international shipping.

Available delivery options are determined by the delivery address entered at checkout.

2. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Business days are Monday to Friday and exclude UK bank holidays. Orders placed during weekends or bank holidays will begin processing on the next business day.

Processing may take longer during unusually busy periods or where we need to verify order or delivery information. If there is a significant issue affecting your order, we will contact you using the details provided at checkout.

3. Estimated Delivery Time

Standard shipping normally takes 3–5 business days after dispatch. Together with processing time, the usual estimated total is approximately 4–7 business days from the date the order is placed.

Delivery times are estimates rather than guaranteed arrival dates unless we expressly agree a specific delivery date or period with you. Deliveries to some locations may require additional time.

Where no different delivery period has been agreed, we will deliver without undue delay and no later than 30 days after the order is placed, as required by applicable UK consumer law.

4. Shipping Fees

Shipping charges are calculated based on the order and delivery address and are displayed at checkout before you complete payment.

5. Tracking Information

All orders include tracking. Once your order has been dispatched, we will send a shipping-confirmation email containing your tracking number or tracking link.

Tracking information may take a short time to become active after the carrier receives the parcel.

6. Delivery Address

Please make sure that your name, delivery address, postcode and contact details are complete and accurate before placing your order.

If you need to change your delivery address, contact us immediately at contact@plantkeep.shop. We will try to make the change, but we cannot guarantee that an address can be updated after an order has entered processing or been dispatched.

PlantKeep is not responsible for delays caused by incomplete or inaccurate address information supplied by the customer. If a parcel is returned to us as undeliverable, we will contact you to arrange the available next steps and advise you of any additional delivery charge before reshipping.

7. Delays

We aim to deliver within the stated timeframe, but delays may occasionally occur because of severe weather, carrier disruption, strikes, unusually high order volumes or other events outside our reasonable control.

If your order has not arrived by the end of the estimated delivery period, contact us at contact@plantkeep.shop with your order number. We will review the tracking information and work with the carrier to investigate.

Nothing in this section limits your statutory rights where an order is not delivered within an agreed or legally required timeframe.

8. Lost or Missing Parcels

PlantKeep remains responsible for the parcel until it is delivered to you or to a person or safe location you have authorised, as applicable.

If the tracking information has not updated for an unusual period, or shows the parcel as delivered but you cannot locate it, please check the delivery location and any delivery instructions, then contact us promptly. We will investigate with the carrier and arrange an appropriate resolution where the parcel is confirmed lost or incorrectly delivered.

9. Damaged or Incorrect Orders

Please inspect your order when it arrives. If the parcel or product is damaged, or you receive the wrong item, contact us as soon as possible at contact@plantkeep.shop with your order number and clear photographs of the item and packaging.

Please also review our Refund Policy for information about returns, replacements and refunds. Reporting a delivery issue promptly helps us investigate it, but does not reduce your statutory consumer rights.

10. Contact Us

For questions about shipping, delivery or tracking, contact:

PlantKeep
Email: contact@plantkeep.shop
Phone: +44 7735 310994
Address: 1 Ashchurch Grove, London, W12 9BT, United Kingdom
Website: https://plantkeep.shop/